1. Uninstall Salad
Uninstall Salad, and all of its associated files and folders
2. Restart your computer
This will finalize the uninstallation of Salad, as it does with most programs that require drivers to run.
3. Reinstall Salad
Navigate in your internet browser to www.salad.io and re-download the installation .exe, and when the installation finishes, be sure to uncheck the “Run Salad” checkbox.
4. Open ASC
This will be the main screen you are presented within ASC, and is your base of virus-fighting operations.
5. Navigate to settings
To access the antivirus settings of ASC, press the three little lines situated on the top-left-corner of the main screen. From there, select ‘Antivirus Settings’ situated on the very top from the drop-down list.
6. Click on 'Whitelist'
After you have navigated to your Antivirus settings, you will be presented with some settings related to your antivirus. From those settings, find and click on ‘Whitelist’ as pictured below.
7. Adding an Exclusion
After you have found and clicked on ‘Whitelist’, you will be presented with your ASC’s exclusion list. From there, select ‘Add a folder’ situated on the bottom right of the screen.
8. Adding Salad as an Exclusion
After clicking on ‘Add a folder’, you’ll want to navigate to the Salad installation folder and select it, the default installation path is “C:\Users\YourUserHere\AppData\Roaming\Salad” and click ‘Ok’
9. Click Apply
Once you’ve found your Salad installation and clicked it, hit ‘Ok’, and it will bring you back to the main ASC Exclusion whitelist page with your newly added exclusions. After that, make sure you click ‘Apply’ situated on the bottom-right-corner to confirm the exclusion.
10. Run Salad
Let Salad run for at least 30 minutes after setting up the whitelist. Contact support if this issue persists