1. Uninstall Salad
Uninstall Salad and all of its associated files and folders
2. Restart your computer
This will finalize the uninstallation of Salad, as it does with most programs that require drivers to run.
3. Reinstall Salad
Navigate in your internet browser to www.salad.io and re-download the installation .exe, and when the installation finishes, be sure to uncheck the “Run Salad” checkbox.
4. Open VIPRE
This will be the main screen you are presented within VIPRE, and is your base of virus-fighting operations.
5. Navigate to Settings
To access the settings of VIPRE, click on ‘Manage’ situated right beside ‘Account’.
6. Navigate to Exclusions
After clicking on ‘Manage’, you will not find the Exclusion settings at first. You will need to scroll down a little to find it. You will need to find ‘Exclude the Scans’ settings by scrolling down a bit. After finding, click on ‘Manage Excluded Items.
7. Adding an Exclusion
After you have found the ‘Exclude From Scans’ settings and clicked on ‘Manage Excluded Items’, a new window will appear which shows your excluded items. From there, click on ‘Add New Location or File’ situated on the bottom-left-corner of the window. After you have clicked that, a new drop-down list will appear on the top, from that list, select the ‘Folder’ option.
8. Adding Salad as an Exclusion
After clicking on the ‘Folder’ option, you’ll want to navigate to the Salad installation and select it, the default installation path is “C:\Users\YourUserHere\AppData\Roaming\Salad” and click ‘Select Folder’..
9. Click on Select Folder
Once you’ve found your Salad installation and clicked it, hit ‘Select Folder’, and it will bring you back to the main VIPRE Exclusion whitelist page with your newly added exclusions
9. Run Salad
Let Salad run for at least 30 minutes after setting up the whitelist. Contact support if this issue persists.