1. Uninstall Salad
Uninstall Salad and all of its associated files and folders
2. Restart your computer
This will finalize the uninstallation of Salad, as it does with most programs that require drivers to run.
3. Reinstall Salad
Navigate in your internet browser to www.salad.io and re-download the installation .exe, and when the installation finishes, be sure to uncheck the “Run Salad” checkbox.
4. Open TotalAV
This will be the main screen you are presented within TotalAV and is your base of virus-fighting operations.
5. Navigate to Settings
To access the settings of TotalAV, click on the little gear icon situated on the upper right corner of the main screen.
6. Navigate to the Exclusion Setting
After you have navigated to your AV’s settings, you would see the exclusion setting at first. You will have to scroll down a tiny bit. To access your exclusion list, click on ‘Configure’ beside ‘Excluded paths within the quick and system scan’.
7. Adding an Exclusion
After clicking on ‘Configure’, you will be presented with your exclusion list. From there, click on ‘Add Folder’.
8. Adding Salad as an Exception
A new window will appear once you have clicked ‘Add Folder’ In that window, you’ll want to navigate to the Salad installation folder and select it, the default installation path is “C:\Users\YourUserHere\AppData\Roaming\Salad” and click ‘Ok’.
9. Click 'Ok'
Once you’ve found your Salad installation folder and clicked ‘Open’, hit ‘Ok’, and it will bring you back to the main TotalAV exclusion page with your newly added exclusion.
10. Run Salad
Let Salad run for at least 30 minutes after setting up the whitelist. Contact support if this issue persists.